Straightforward pricing that grows with you
For small companies who are gaining momentum
Get startedGet startedFeatures you'll love:
- 5k profiles (people + objects)
1 million emails per month
2 object types
Email and community support
Ad audience sync
Visual workflow builder
Data Pipelines basic integrations
For companies who are growing rapidly
Book a demoBook a demoEverything in Essentials, plus:
Custom profile volume & pricing
Custom email volume & pricing
10 object types
Premium chat & email support
90-day onboarding support
HIPAA Compliance
Data Pipelines premium integrations
Everything in Premium, plus:
Our best pricing on profile & email volume
Priority technical support
Migration support*
Dedicated Customer Success Manager*
Dedicated hardware
Audit logging & data governance
Trusted by 7,400+ brands around the world to send data powered communication each day
Parcel
Looking to up-level your email design? Code, preview, and collaborate using Parcel by Customer.io, the email creation platform designed specifically for email.
Startup program
If your company has raised less than $10 million in funding, you may be eligible for one free year of messaging and data integration with Customer.io.
Journeys | |||
Monthly email sends | 1M | Custom | Custom |
Unlimited | Unlimited | Unlimited | |
Webhook sends | Unlimited | Unlimited | Unlimited |
Receive webhook | Unlimited | Unlimited | Unlimited |
Transactional emails | |||
Code and no-code message builders | |||
Mobile SDKs | |||
Audiences | |||
5,000 | Custom | Custom | |
2 | 10 | 10 | |
— | |||
Data PipelinesIncluded free | |||
Unlimited | Unlimited | Unlimited | |
Basic | Basic & Premium | Basic & Premium | |
Privacy management | |||
Reverse ETL | |||
— | |||
— | |||
Reporting | |||
Dashboards | |||
Campaign reporting | |||
Data export | |||
A/B & multivariate testing | |||
Conversion tracking | |||
Security + Compliance | |||
SSO & 2-factor authentication | |||
US / EU data centers | |||
SOC Tier II Compliance | |||
Role-based permissions | |||
Managed deliverability | — | ||
HIPAA Compliance | — | ||
Audit logging & data governance | — | — | Available by Consultation |
— | — | ||
SupportSupport packages available for Premium and Enterprise Plans | |||
Documentation | |||
Community support | |||
Email support | |||
Chat support | — | ||
Onboarding support | — | ||
— | |||
— | |||
2-hour first outreach response time | — | ||
Usage + Billing | |||
User seats | Unlimited | Unlimited | Unlimited |
Workspaces | 2 | Unlimited | Unlimited |
Additional people & object profiles | $0.009 | Custom | Custom |
Additional 1,000 emails | $0.12 | $0.12 | $0.12 |
Plan term | Monthly | Annual | Annual |
Monthly email sends
1M
Custom
Custom
Monthly push, in-app, and SMS sends
Unlimited
Unlimited
Unlimited
Webhook sends
Unlimited
Unlimited
Unlimited
Receive webhook
Unlimited
Unlimited
Unlimited
Transactional emails
Cross-channel campaigns
API-triggered broadcasts
Visual workflow builder
Code and no-code message builders
Personalization
Mobile SDKs
(iOS, Android, React Native, Flutter, Expo)Custom SMTP
Frequently asked questions
As many as you want! In fact, we encourage all team members to use Customer.io for consistent messaging across all of your product and marketing sends.